Careers

3. TEAM MEMBER, CUSTOMER RELATIONS

Role:

  • Being part of a small (2-3 member) customer relations team towards high quality customer experience (CENTA’s customers are primarily teachers; could also be school/organization heads).
  • Regular customer query handling, following a strong tech-enabled process and tracking.
  • Upselling and cross-selling to customers, based on needs and interest.
  • From time to time, supporting customer-facing initiatives; e.g. forums and events.
  • Data-handling, data retrieval and basic analyses for various purposes.
  • Opportunity to grow into a team lead role over time.

Skills:

  • Strong communication skills, both verbal and written.
  • General data-handling skills, comfort with Excel and willingness to work with technology tools.
  • Drive, perseverance, rigour, attention to detail, discipline in following a process.
  • High integrity in external interactions while representing the brand and responding to customers.

Experience: Not necessary

Will report to: Team Lead, Customer Relations