Careers

2. TEAM LEAD, CUSTOMER RELATIONS

Role:

  • Leading a small (2-3 member) customer relations team towards high quality customer experience

(CENTA’s customers are primarily teachers; could also be heads of schools/organizations).

  • Regular customer query handling; also putting in place a strong tech-enabled process and tracking.
  • Upselling and cross-selling to customers, based on needs and interest, and putting in place a strong process towards conversion.
  • From time to time, supporting customer-facing initiatives; e.g. forums and events.
  • Data-handling, data retrieval and basic analyses for various purposes.
  • Opportunity to grow in customer experience itself, or move into marketing/technology, over time.

Skills:

  • Strong communication skills, both verbal and written.
  • Strong process-handling and rigour in establishing and following a process.
  • General data-handling skills, comfort with Excel and willingness to work with technology tools.
  • Drive, perseverance, attention to detail and high integrity in external interactions in terms of representing the brand and responding to customer queries.

Experience: 2-3 years of experience, preferably in customer relations or BPO role, including experience in handling a small team.

Will report to: Marketing Manager